Terms and conditions

1. Acceptance of Terms

By accessing this webpage, you agree to be bound by these Terms and Conditions (“Terms”) in a legally binding agreement between you (“User”) and KartiQe Jewels (“we”/“our”). If you do not agree, you may not access the Platform.

2. Updates

We may update the Terms from time to time. Users are advised to check for updates. If you disagree with any update, please stop using the Platform.

3. Eligibility

You confirm that you have the legal authority to accept these Terms and perform the obligations herein.

4. Definitions

  • Payment Instrument: Credit/debit card, bank account, prepaid instruments, UPI, IMPS, etc.

  • Platform: Website or app where KartiQe Jewels offers products/services.

  • Transaction: Order/request placed by the User.

  • Transaction Amount: Amount paid by the User.

  • User/Users: Persons availing services/products.

  • Website: www.kartiqejewels.com (or your domain).

5. KartiQe Jewels’ Rights

We may collect, store, and share information to deliver products/services and contact you.

6. User Responsibilities

Provide true, complete, and up-to-date information, including accurate payment details.

7. Prohibited Actions

You agree not to:

  • Retrieve data to create databases without permission.

  • Spam, create fake accounts, or misuse the Platform.

  • Circumvent security features.

  • Mislead, defraud, or harm KartiQe Jewels or users.

  • Upload viruses or interfere with the Platform.

  • Use the Platform against laws/regulations.

8. Refunds & Cancellations

  • Cancellation: Allowed only if permitted on the Platform. Approval is at our discretion.

  • Returns & Refunds: Only if product/service does not match description.

  • Timeframe: Refund requests within 3 days (or as per Platform rules, minimum 3 days).

  • Claim Process: Submit a ticket or email seller@kartiqejewels.com with reason and proof.

  • Approval: Refund approval is at KartiQe Jewels’ discretion.

9. Limitation of Liability

Users’ only recourse for defective products/services is the refund process. KartiQe Jewels disclaims any other liability.

10. Guidelines for Reviews

  • Only firsthand experience.

  • No offensive, discriminatory, or illegal content.

  • No competitor-affiliated negative reviews.

  • KartiQe Jewels may accept/reject/remove reviews.

  • By posting, you grant us a perpetual, non-exclusive license to use the review.

11. Governing Laws & Dispute Resolution

  • Governed by Indian laws.

  • Disputes to be resolved by arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996.

  • Arbitration conducted in English; decision is final and binding.

12. Grievance Redressal

For questions, complaints, double debits, or refund requests, contact our support team.

13. Disclaimer

  • Transactions are legally binding.

  • Payments are at User’s risk.

  • Not liable for unauthorized use of Payment Instruments or technical issues.

  • Platform content is general information, not advice.

  • Keep your account information confidential.

14. Note

This draft is indicative and for general information. Modify as needed for your business. Seek legal advice before publishing.